SupportWord

Terms and conditions

MINDIUM LIMITED

Company registration number: 14345808

Office address: Ingleby House, 11 Cannon St, Birmingham B2 5EN

Registered office address: Suite B Fairgate House, 205 Kings Road, Birmingham, West Midlands, United Kingdom, B11 2AA

The current Terms and Conditions establish the basis for visiting our website and ordering services. By purchasing our services, the user acknowledges that they have read and agreed to comply with our Terms and Conditions, which include our privacy policy. If you do not agree with our Terms and Conditions, please do not place any orders.

General Provisions

We provide support in content crafting, encompassing writing, editing, and proofreading services for diverse content forms like blog posts, articles, and social media updates. Our offerings cater to individuals, businesses, and organizations seeking premium content for their websites, social media platforms, or other promotional and educational channels.

Order Placement and Payment Process

When the user (“User”) visits our website and wishes to place an order, they may navigate to the pricing section and click on the “Place an order” button. Upon clicking, the User will be redirected to an order form where they must provide:

  • name;
  • email;
  • service;
  • quality level (writer and editor level);
  • consultation time.

Users may also add any relevant documents or supplementary materials to assist our team in understanding their project requirements. Upon submission of the order form, a designated manager from our team will contact the User to confirm the order details, clarify any additional information, and establish a mutually agreed-upon deadline. The approximate cost depends on the word count/duration of the work and is calculated by the site and then clarified by our manager.

The manager will then provide the User with an invoice to complete the payment process. It should be paid within 72 hours after you get it. By submitting the order form and making payment via invoice, the User acknowledges and agrees to these Terms and Conditions and all other policies of our website.

Cancellation Policy

Order Calculation: The pricing for each order is determined based on the number of pages, intricacy of the task, nature of the work, and the chosen consultant’s tier, unless otherwise mentioned in our communication.

Order Cancellation: If an order is cancelled, it is subject to a full charge of the agreed price.

Quality Concerns: While we strive for excellence, stylistic preferences can be subjective. If you have quality concerns, please communicate them via email within seven days of receiving the work. Please note that an error in one section doesn’t invalidate the entirety of the content.

Technical Issues: We cannot be held accountable for delays arising from technical disruptions beyond our control, including but not limited to email issues or modem malfunctions.

Documented Agreements: Any agreement is recognized and binding only if it’s documented and communicated between both parties. The agreement becomes active upon the client’s payment.

Jurisdiction & Liabilities: All disputes fall under the jurisdiction of the courts of England. We hold the right to seek payment and damages if necessary.

Refunds

Refunds are made to the card or account of the sender. The user can request a refund only if the request is made within one week of the completion of the order. If this is the case, write us at help@supportword.com and tell us your reasons for requesting a refund.

Keep in mind that MINDIUM LIMITED will not refund money if you are not satisfied with the style of the text as all issues are resolved with the manager before the conclusion of the order. We provide refunds in case of a mistake: if you received another job for any technical reason.

Limitation of Liability

We disclaim responsibility for any losses incurred as a result of your access within the limits of permitted laws. You use the site at your own risk. You are solely responsible for any illegal use of our work.

Intellectual Property

The work provided by our website is subject to copyright and other intellectual property rights. Our work is intended for personal use in the case of

1) you use the work as a guide to preparing for your work;

2) If you provide our site as a source of work;

3) you do not submit our work as your own to any institution: college/university/school. Use in any way: copying, reproducing, distributing, broadcasting, selling, displaying, licensing, or otherwise exploiting is prohibited without prior written agreement.

You agree not to distribute or copy our work, except for those stipulated in the current Terms and Conditions.

Restrictions on Use

You may not translate, adapt, create derivative works, reverse-code, decompile, seek to find the source code of the platform, or otherwise use the software in any way that violates intellectual property and/or Terms and Conditions. You agree not to: (a) use our services in any way other than as specified in the agreement.; (b) use our services in any way that violates federal, state, or local law; (c) access or attempt to access our services at any time; (d) copy/reproduce the software that is part of our services; (e) modify, copy, reverse engineer, modify, decompile, reassemble, and create derivative works of our services; (f) interfere in any way with us; (g) sublicense, distribute, share, assign, sell, rent, grant access, lease, rent, grant a security interest in, transfer our services or your right to use the services to any person/entity; (h) extract, copy, store, modify, delete data and also embedded/provided/available information of our services; (i) or data available through our service to any other person and to use it for any purpose other than your internal purposes and/or as expressly permitted by these Terms and Conditions.

Third-Party Links

Our website may contain links to other websites/online services maintained by third parties that are not maintained/controlled by us. These links do not imply that we endorse the people associated with such websites or endorse the content posted on such sites. We are not responsible for the content posted on such sites and are not responsible for the services, products, or content of such websites/online services. Other sites/online services are not part of our company. Such other sites/online services are not subject to these Terms and Conditions. In case you use these other websites, we advise you to read the terms and conditions of these other websites as you use them at your own risk. By using our service, you accept that we are not responsible for any damage/any loss incurred as a result of using any other online services or websites.

Applicable Law

All disputes (“claims”) or causes of action are governed by the laws of England, regardless of where you access our site or your origin. You and we agree that all claims arising out of the Terms and Conditions shall be litigated in England unless otherwise agreed by the parties. We will make every effort to resolve any problems between you and us in a dispute.

Cookie Policy

We use cookies on our website. You can read more about what cookies we use and all other details in our Cookie Policy or you can contact us if you have any questions. Feel free to email us at help@supportword.com.

Modifications

The current Terms and Conditions will be updated from time to time. We cannot notify all our visitors of any changes. Therefore, by agreeing with our Terms and Conditions you agree to check this page from time to time. The agreement is subject to change at any time, and changes will be regulated by the current Terms and Conditions.

Join our team as a copywriter!

We currently have available positions for copywriters, and you can apply today! To apply, simply reach out to our managers via the contact form on our website or email us, and we will send you a test assignment.

How do copywriter receive payment?

We will assess your work and provide you with an email containing login details for your account on our website. Once your completed work is uploaded, you can receive payment by providing your credit card information. Please note that to receive payments, you must first complete the KYC/AML verification process.